Frequently Asked Questions
Find quick answers to the most common questions about our products and services.
Orders placed before 2 pm ET ship the same business day. Most Canadian addresses receive their parcel within 2–5 business days; remote and northern communities can take up to 10.
We currently ship across Canada only. We are working on cross-border delivery and will announce it here first.
Unopened items can be returned or exchanged within 30 days of delivery. Contact support with your order number and we will send you a prepaid return label.
You will receive a tracking link by email as soon as your parcel leaves our warehouse. You can also follow its progress from the Orders page in your account.
Every product we list comes from a trusted pet care brand and meets Canadian safety standards. Food and treats show their full ingredient list on the product page.